Lean Services

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Where an organisation has processes it has waste and waste equals cost

(“waste”) typically comprises 50% of the total service cost

 

In a competitive world lean methodology can help you stand out in the crowd.

Lean principles within a support function or shared services environment provide the best platform to deliver service excellence to your organisation.

Studies show that for every $1 spent on effective implementation of lean principles and methodologies into services, there is a $5 or greater return – that is a 500% ROI!

 

Support Functions
Shared Services
We have significant experience working with a wide range of functions including: supply chain, shared services, finance, customer service and sales in many organisational sectors. Our expertise includes:

  • Diagnostic assessment of current processes and practices
  • Applying lean principles to identify and implement optimal service delivery
  • On the job support, development and training
  • Education and support of team members to embed lean principles
Whether you are implementing a new shared service function or have an existing shared service structure, applying lean principles will transform your service delivery. We are experts in the design and implementation of shared services and can provide:

  • Diagnostic assessment of current processes and practices
  • Design and Implementation of shared services
  • Assessment of the benefits to the organisation of a shared service
  • Assistance with business case development
  • Applying lean principles to identify and implement optimal service delivery
  • Team recruitment and development
  • On the job support pre and post go live
  • Development and training
  • Education and support of team members to embed lean principles